@import url('https://fonts.googleapis.com/css2?family=DM+Mono:wght@400;500&family=Manrope:wght@400;500;600;700;800&display=swap');
:root{--ink:#163b3a;--ink-2:#235150;--cream:#f7f5ef;--paper:#fffefa;--line:#e5e6de;--muted:#78817e;--orange:#ef7d50;--orange-soft:#fff0e8;--teal:#3f9990;--green:#4e9b75;--red:#dc655d;--shadow:0 12px 32px rgba(22,59,58,.06)}*{box-sizing:border-box}body{margin:0;background:var(--cream);color:var(--ink);font:14px Manrope,system-ui,sans-serif}button,input,textarea,select{font:inherit}button{cursor:pointer;border:0;background:none;color:inherit}.shell{display:flex;min-height:100vh}.sidebar{width:248px;background:var(--ink);color:#eaf1e9;padding:28px 18px 20px;display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0}.brand{position:relative;display:flex;align-items:center;gap:11px;padding:16px 12px}.brand-logo{width:100%;max-width:188px;height:auto;display:block}.brand strong{display:block;font-size:21px;letter-spacing:.08em}.brand small,.profile small,.sidebar-bottom small{display:block;color:#8eb0a8;font:10px 'DM Mono',monospace;letter-spacing:.1em;margin-top:3px}.workspace-switch{position:relative;border:1px solid #2e5c59;border-radius:12px;padding:12px 13px;margin:0 4px 28px;color:#8eb0a8;font-size:11px}
.brand-glass{position:absolute;inset:0;overflow:hidden;z-index:0;border-radius:16px;border:1px solid rgba(255,255,255,.14);background:linear-gradient(155deg,rgba(63,153,144,.3),rgba(247,245,239,.9) 50%,rgba(239,125,80,.14));backdrop-filter:blur(16px) saturate(1.3);-webkit-backdrop-filter:blur(16px) saturate(1.3);box-shadow:0 10px 26px rgba(0,0,0,.32),inset 0 1px 0 rgba(255,255,255,.1)}
.brand-glass::before{content:'';position:absolute;top:-45%;right:-20%;width:70%;height:150%;background:radial-gradient(circle,rgba(63,153,144,.5),transparent 70%);filter:blur(16px);pointer-events:none}
.brand-glass::after{content:'';position:absolute;bottom:-45%;left:-20%;width:60%;height:130%;background:radial-gradient(circle,rgba(239,125,80,.35),transparent 70%);filter:blur(16px);pointer-events:none}
.brand-logo{position:relative;z-index:1}.workspace-switch strong{display:block;color:#f1f6ef;font-size:12px;margin-top:5px}.chevron{position:absolute;right:13px;bottom:14px}.nav{display:grid;gap:5px}.nav-item{display:flex;align-items:center;gap:12px;min-height:46px;padding:0 13px;color:#9bb9b1;text-decoration:none;border-radius:10px}.nav-item.active{background:#285b57;color:#fff}.nav-item:hover{background:#234f4d;color:#fff}.nav-icon{width:16px;text-align:center;color:#e6a073;font-size:17px}.nav-item b{margin-left:auto;color:#f3ae83;font:11px 'DM Mono',monospace}.nav-label{margin:25px 13px 7px;color:#658b82;text-transform:uppercase;font:10px 'DM Mono',monospace;letter-spacing:.12em}.sidebar-bottom{margin-top:auto;border-top:1px solid #2c5a56;padding:17px 13px 18px;position:relative;padding-left:25px}.status-dot{position:absolute;left:2px;top:21px;width:9px;height:9px;border-radius:50%;background:#73c895;box-shadow:0 0 0 5px rgba(115,200,149,.12)}.sidebar-bottom span{font-size:11px}.profile{display:flex;align-items:center;gap:10px;border-top:1px solid #2c5a56;padding:17px 4px 0}.profile strong{font-size:12px}.profile>span{margin-left:auto;color:#78a097}.avatar{display:grid;place-items:center;width:32px;height:32px;background:#ed9a6d;color:var(--ink);border-radius:50%;font-weight:800}.main{margin-left:248px;width:calc(100% - 248px);padding:0 48px 42px;max-width:1600px}.topbar{height:82px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between}.crumb{display:flex;gap:11px;color:var(--muted);font-size:12px}.crumb i{font-style:normal;color:#b7bdb8}.crumb strong{color:var(--ink)}.top-actions{display:flex;align-items:center;gap:10px}.icon-button{width:38px;height:38px;border:1px solid var(--line);border-radius:11px;font-size:20px;color:var(--ink-2);position:relative}.icon-button em{position:absolute;right:-2px;top:-5px;width:14px;height:14px;border-radius:50%;background:var(--orange);color:white;font:9px Manrope;display:grid;place-items:center;font-style:normal}.new-ticket,.submit-ticket{background:var(--orange);color:#fff;border-radius:10px;padding:12px 17px;font-weight:700;box-shadow:0 6px 14px rgba(239,125,80,.18)}.hero{display:flex;justify-content:space-between;align-items:end;padding:43px 0 34px}.eyebrow{font:10px 'DM Mono',monospace;color:var(--teal);letter-spacing:.13em;margin:0 0 12px}.hero h1{font-size:34px;line-height:1.1;margin:0;letter-spacing:-.05em}.accent{color:var(--orange)}.hero-copy{color:var(--muted);margin:12px 0 0}.hero-copy strong{color:var(--orange)}.hero-note{display:flex;align-items:center;gap:12px;background:var(--paper);border:1px solid var(--line);border-radius:12px;padding:14px 17px;min-width:258px;box-shadow:var(--shadow)}.hero-note strong,.hero-note small{display:block}.hero-note small{color:var(--muted);font-size:11px;margin-top:4px}.pulse{width:10px;height:10px;border-radius:50%;background:var(--teal);box-shadow:0 0 0 6px #e2f1ed}.metric-grid{display:grid;grid-template-columns:1.35fr 1fr 1fr 1fr;gap:13px}.metric-card{position:relative;min-height:150px;background:var(--paper);border:1px solid var(--line);border-radius:14px;padding:18px 19px;box-shadow:var(--shadow)}.metric-card.alert-card{background:#fff8f4;border-color:#f7d8c9}.metric-top{display:flex;justify-content:space-between;color:var(--muted);font-size:11px}.metric-card>strong{display:block;font-size:35px;letter-spacing:-.06em;margin-top:15px}.metric-card>strong small{font-size:13px;letter-spacing:0;color:var(--muted)}.metric-card>small{display:block;color:var(--muted);font-size:11px;margin-top:4px}.trend{font:10px 'DM Mono',monospace;color:var(--orange)}.trend.good{color:var(--green)}.metric-icon{display:grid;place-items:center;width:23px;height:23px;border-radius:7px;background:var(--orange-soft);color:var(--orange);font-weight:bold}.metric-icon.red{background:#fde8e4;color:var(--red)}.sparkline{position:absolute;right:18px;bottom:21px;display:flex;align-items:end;gap:4px;height:38px}.sparkline i{display:block;width:5px;border-radius:3px;background:#a6d7c5}.sparkline i:nth-child(1){height:15%}.sparkline i:nth-child(2){height:38%}.sparkline i:nth-child(3){height:26%}.sparkline i:nth-child(4){height:55%}.sparkline i:nth-child(5){height:40%}.sparkline i:nth-child(6){height:72%}.sparkline i:nth-child(7){height:52%}.sparkline i:nth-child(8){height:83%;background:var(--teal)}.sparkline i:nth-child(9){height:65%;background:var(--teal)}.sparkline i:nth-child(10){height:100%;background:var(--orange)}.mini-bar{height:4px;background:#edf0e9;border-radius:5px;margin-top:17px}.mini-bar span{display:block;height:100%;background:var(--teal);border-radius:5px}.progress-ring{position:absolute;right:17px;bottom:17px;width:46px;height:46px;border-radius:50%;background:conic-gradient(var(--teal) 0 92%,#e5eee9 92%);display:grid;place-items:center}.progress-ring:after{content:'';position:absolute;width:34px;height:34px;border-radius:50%;background:var(--paper)}.progress-ring span{position:relative;z-index:1;font:10px 'DM Mono';color:var(--ink)}.text-button{color:var(--orange);font-size:11px;margin-top:13px;padding:0}.content-grid{display:grid;grid-template-columns:minmax(0,1.65fr) minmax(310px,.85fr);gap:14px;margin-top:14px}.panel{background:var(--paper);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow)}.ticket-panel{padding:24px 25px}.panel-head{display:flex;justify-content:space-between;align-items:start}.panel-head h2{font-size:21px;margin:0;letter-spacing:-.04em}.view-tabs{display:flex;background:#f1f2ec;border-radius:8px;padding:3px;gap:2px}.view-tabs button{font-size:10px;color:var(--muted);padding:7px 9px;border-radius:6px}.view-tabs .selected{background:var(--paper);color:var(--ink);box-shadow:0 2px 5px #dfe1d8}.queue-filter{display:flex;align-items:center;gap:7px;padding:22px 0 13px;border-bottom:1px solid var(--line)}.filter-chip{color:var(--muted);font-size:11px;padding:7px 10px;border-radius:7px}.filter-chip b{font:10px 'DM Mono';margin-left:4px}.filter-chip.active{background:var(--ink);color:#fff}.filter-chip.danger{color:var(--red)}.queue-filter label{display:flex;align-items:center;gap:6px;margin-left:auto;border:1px solid var(--line);border-radius:7px;padding:5px 9px;color:var(--muted)}.queue-filter input{border:0;outline:0;background:transparent;width:145px;font-size:11px}.ticket-row{display:grid;grid-template-columns:26px 1fr 120px 91px;gap:12px;align-items:center;padding:16px 0;border-bottom:1px solid #eff0eb}.ticket-row:last-child{border-bottom:0}.priority{width:8px;height:8px;border-radius:50%;background:var(--orange);box-shadow:0 0 0 4px var(--orange-soft);margin-left:5px}.priority.teal{background:var(--teal);box-shadow:0 0 0 4px #e2f1ed}.priority.red{background:var(--red);box-shadow:0 0 0 4px #fde8e4}.ticket-title{font-weight:700;font-size:12px}.ticket-meta{color:var(--muted);font-size:10px;margin-top:4px}.ticket-client{font-size:10px;color:var(--ink-2)}.ticket-time{text-align:right;color:var(--muted);font:10px 'DM Mono',monospace}.tag{justify-self:end;border-radius:20px;padding:5px 8px;font-size:9px;background:#e9f3ed;color:var(--green)}.tag.wait{background:#fff0e8;color:var(--orange)}.tag.urgent{background:#fde8e4;color:var(--red)}.load-more{width:100%;border-top:1px solid var(--line);padding:17px 0 0;color:var(--teal);font-size:11px}.load-more span{margin-left:6px}.day-panel{padding:24px 22px}.more{font-size:18px;color:var(--muted)}.calendar{display:flex;align-items:center;gap:12px;background:#f4f6ef;border-radius:10px;padding:12px;margin:20px 0 20px}.calendar>span{font-size:26px;font-weight:800}.calendar strong,.calendar small{display:block}.calendar small{font-size:10px;color:var(--muted);margin-top:2px}.calendar button{margin-left:auto;border:1px solid var(--line);border-radius:6px;padding:6px 9px;font-size:10px;background:var(--paper)}.schedule{display:grid;grid-template-columns:47px 1fr;gap:0 10px}.time{font:10px 'DM Mono';color:#98a4a0;padding-top:3px}.event{position:relative;padding:0 0 22px 14px;border-left:1px solid #dbe5de}.event-line{position:absolute;left:-4px;top:2px;width:7px;height:7px;border-radius:50%;background:var(--orange);box-shadow:0 0 0 4px #fff0e8}.event.done .event-line{background:var(--green);box-shadow:0 0 0 4px #e4f2e9}.event strong,.event small,.event em{display:block}.event strong{font-size:11px}.event small{font-size:10px;color:var(--muted);margin-top:4px}.event em{font-style:normal;display:inline-block;margin-top:7px;padding:3px 6px;border-radius:4px;background:#e9f3ed;color:var(--green);font-size:9px}.event em.onsite{background:#fff0e8;color:var(--orange)}.event em.planned{background:#eef2f5;color:#6b7c83}.outline-button{width:100%;border:1px solid #b8d6cb;color:var(--teal);padding:10px;border-radius:8px;font-size:11px;margin-top:2px}.bottom-strip{display:grid;grid-template-columns:1fr auto 1px 1fr auto;align-items:center;gap:13px;margin-top:14px;background:var(--ink);border-radius:14px;color:#eaf3eb;padding:15px 20px}.bottom-strip>div{display:flex;align-items:center;gap:11px}.bottom-strip strong,.bottom-strip small{display:block}.bottom-strip strong{font-size:11px}.bottom-strip small{font-size:10px;color:#90afa7;margin-top:4px}.strip-icon{display:grid;place-items:center;width:29px;height:29px;border-radius:8px;color:#f3a173;background:#315c58}.strip-icon.teal{color:#9ee1c8}.bottom-strip button{color:#f5aa7f;font-size:10px}.strip-divider{height:33px;background:#36645f}.modal-backdrop{display:none;position:fixed;inset:0;background:rgba(22,59,58,.45);z-index:5;place-items:center;padding:20px}.modal-backdrop.show{display:grid}.modal{position:relative;width:min(480px,100%);background:var(--paper);border-radius:16px;padding:30px;box-shadow:0 20px 60px rgba(0,0,0,.2)}.close{position:absolute;right:19px;top:16px;font-size:25px;color:var(--muted)}.modal h2{font-size:28px;margin:0}.modal-copy{color:var(--muted);font-size:12px;margin:9px 0 24px}.modal label{display:block;color:var(--ink-2);font-size:11px;font-weight:700}.modal textarea,.modal select,.modal input{display:block;width:100%;border:1px solid var(--line);border-radius:8px;background:#fbfcf7;padding:11px;margin-top:7px;outline-color:var(--teal);font-size:13px;box-sizing:border-box}.modal textarea{height:105px;resize:vertical}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:16px}.submit-ticket{margin-top:22px;width:100%}@media(max-width:1100px){.main{padding:0 25px}.metric-grid{grid-template-columns:1fr 1fr}.content-grid{grid-template-columns:1fr}.day-panel{max-width:none}.bottom-strip{grid-template-columns:1fr auto}.strip-divider{display:none}}@media(max-width:720px){.sidebar{width:62px;padding:22px 9px}.brand{padding:0 4px 30px;justify-content:center}.workspace-switch,.nav-item:not(.active) b,.nav-item{font-size:0}.brand-logo{max-width:34px}.nav-item{justify-content:center;padding:0}.nav-icon{font-size:17px}.nav-label,.sidebar-bottom,.profile{display:none}.main{margin-left:62px;width:calc(100% - 62px);padding:0 14px 28px}.topbar{height:65px}.crumb{font-size:11px}.new-ticket{padding:10px;font-size:0}.new-ticket:first-letter{font-size:20px}.hero{display:block;padding:30px 0 24px}.hero h1{font-size:28px}.hero-note{margin-top:20px}.metric-grid{grid-template-columns:1fr 1fr;gap:8px}.metric-card{min-height:135px;padding:14px}.metric-card>strong{font-size:29px}.metric-card>small{font-size:10px}.metric-main{grid-column:span 2}.queue-filter{overflow:auto}.queue-filter label{display:none}.ticket-panel{padding:18px 14px}.view-tabs{display:none}.ticket-row{grid-template-columns:17px 1fr 66px}.ticket-client{display:none}.ticket-time{font-size:9px}.tag{grid-column:2;justify-self:start;margin-top:-9px}.bottom-strip{display:block}.bottom-strip>div{margin-bottom:13px}.bottom-strip button{margin-bottom:17px}.form-row{grid-template-columns:1fr}}
/* Customer-centered operations layer */
.customer-section{margin-top:14px;background:var(--paper);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);padding:24px 25px}.section-heading{display:flex;align-items:end;justify-content:space-between;margin-bottom:18px}.section-heading h2{font-size:21px;margin:0;letter-spacing:-.04em}.section-heading p:not(.eyebrow){color:var(--muted);font-size:11px;margin:7px 0 0}.outline-button.compact{width:auto;margin:0;padding:9px 12px}.customer-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.customer-card{border:1px solid var(--line);border-radius:11px;padding:16px;background:#fffefa}.customer-card-head{display:flex;align-items:center;gap:9px}.customer-logo{display:grid;place-items:center;width:32px;height:32px;border-radius:9px;background:#e3f0e9;color:var(--green);font-weight:800}.customer-logo.coral{background:#fff0e8;color:var(--orange)}.customer-logo.blue{background:#e9eef6;color:#5877a8}.customer-card-head strong,.customer-card-head small{display:block}.customer-card-head strong{font-size:12px}.customer-card-head small{font-size:10px;color:var(--muted);margin-top:3px}.health{margin-left:auto;font-size:9px;border-radius:20px;padding:4px 7px}.health.healthy{background:#e8f4ec;color:var(--green)}.health.watch{background:#fff0e8;color:var(--orange)}.health.project{background:#e9eef6;color:#5877a8}.customer-stats{display:grid;grid-template-columns:repeat(3,1fr);margin:18px 0 13px;padding:12px 0;border-top:1px solid #f0f1ec;border-bottom:1px solid #f0f1ec}.customer-stats div+div{border-left:1px solid #f0f1ec;padding-left:14px}.customer-stats small,.customer-stats strong{display:block}.customer-stats small{font-size:9px;color:var(--muted)}.customer-stats strong{font-size:19px;margin-top:4px}.customer-alert{font-size:10px;color:var(--ink-2);background:#f4f8f2;border-radius:7px;padding:8px}.customer-alert span{display:inline-grid;place-items:center;width:16px;height:16px;border-radius:50%;background:#dceee2;color:var(--green);font-size:10px;margin-right:4px}.customer-alert.watch-alert{background:#fff8f4}.customer-alert.watch-alert span{background:#ffe2d3;color:var(--orange)}.project-progress{height:6px;background:#edf0f4;border-radius:5px;margin:23px 0 10px}.project-progress span{display:block;height:100%;background:#688bbd;border-radius:5px}.project-meta{display:flex;justify-content:space-between;color:var(--muted);font-size:10px}.project-links{display:flex;gap:6px;margin-top:14px}.project-links span{font-size:9px;color:#5877a8;background:#eef2f8;border-radius:5px;padding:5px 7px}.project-links span:last-child{color:var(--orange);background:#fff0e8}@media(max-width:1100px){.customer-grid{grid-template-columns:1fr 1fr}.customer-card:last-child{grid-column:span 2}}@media(max-width:720px){.customer-section{padding:18px 14px}.section-heading{display:block}.section-heading .outline-button{margin-top:15px}.customer-grid{grid-template-columns:1fr}.customer-card:last-child{grid-column:auto}}
/* Customer workspace drawer */
.customer-card{cursor:pointer;transition:transform .2s,box-shadow .2s}.customer-card:hover{transform:translateY(-2px);box-shadow:0 9px 22px rgba(22,59,58,.1)}.customer-drawer{display:none;position:fixed;inset:0;background:rgba(22,59,58,.42);z-index:6;justify-content:flex-end}.customer-drawer.show{display:flex}.drawer-panel{width:min(780px,100%);height:100%;background:var(--paper);box-shadow:-15px 0 45px rgba(0,0,0,.16);padding:32px 35px;overflow:auto;animation:slideIn .24s ease-out}@keyframes slideIn{from{transform:translateX(35px);opacity:0}to{transform:translateX(0);opacity:1}}.drawer-kicker{display:flex;align-items:center;gap:13px;position:relative;padding-bottom:24px;border-bottom:1px solid var(--line)}.drawer-kicker .customer-logo{width:43px;height:43px;font-size:17px}.drawer-kicker h2{font-size:25px;margin:0;letter-spacing:-.05em}.drawer-kicker small{display:block;color:var(--muted);font-size:10px;margin-top:5px}.drawer-kicker .health{margin-left:auto}.drawer-tabs{display:flex;gap:5px;padding:17px 0;border-bottom:1px solid var(--line);overflow:auto}.drawer-tabs button{white-space:nowrap;color:var(--muted);font-size:10px;padding:8px 10px;border-radius:7px}.drawer-tabs button.active{background:var(--ink);color:#fff}.drawer-tabs b{font:9px 'DM Mono';margin-left:3px}.drawer-body{padding-top:23px}.drawer-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:9px}.drawer-summary>div{background:#f4f6ef;border-radius:9px;padding:13px}.drawer-summary small,.drawer-summary strong,.drawer-summary span{display:block}.drawer-summary small{font-size:10px;color:var(--muted)}.drawer-summary strong{font-size:23px;margin:9px 0 3px;letter-spacing:-.05em}.drawer-summary span{font-size:9px;color:var(--muted)}.drawer-summary .orange-text{color:var(--orange)}.drawer-columns{display:grid;grid-template-columns:1fr 1fr;gap:28px;margin-top:30px}.drawer-section-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:13px}.drawer-section-title h3{font-size:14px;margin:0}.drawer-section-title button{font-size:10px;color:var(--teal)}.risk-row{display:grid;grid-template-columns:27px 1fr auto;gap:9px;align-items:start;border-top:1px solid #eff0eb;padding:13px 0}.risk-row strong,.risk-row small{display:block}.risk-row strong{font-size:10px}.risk-row small{font-size:9px;color:var(--muted);margin-top:4px;line-height:1.5}.risk-row em{font-style:normal;font-size:9px;color:var(--red);background:#fde8e4;border-radius:4px;padding:4px 6px}.risk-row em.normal{color:var(--teal);background:#e7f2ef}.risk-icon{display:grid;place-items:center;width:23px;height:23px;border-radius:7px;font-size:11px}.risk-icon.red{background:#fde8e4;color:var(--red)}.risk-icon.orange{background:#fff0e8;color:var(--orange)}.risk-icon.teal{background:#e5f2ee;color:var(--teal)}.service-line{display:flex;align-items:center;gap:9px;border-top:1px solid #eff0eb;padding:14px 0}.service-line>div{flex:1}.service-line strong,.service-line small{display:block}.service-line strong{font-size:10px}.service-line small{font-size:9px;color:var(--muted);margin-top:4px}.service-line>b{font-size:9px;color:var(--green);font-weight:500}.service-dot{width:8px;height:8px;border-radius:50%;background:var(--green)}.service-dot.teal{background:var(--teal)}.service-dot.orange{background:var(--orange)}.drawer-footer{display:flex;align-items:center;justify-content:space-between;border-top:1px solid var(--line);margin-top:28px;padding-top:18px;color:var(--muted);font-size:9px}.drawer-footer .new-ticket{font-size:10px;padding:9px 11px}@media(max-width:720px){.drawer-panel{padding:24px 18px}.drawer-summary{grid-template-columns:1fr 1fr}.drawer-columns{grid-template-columns:1fr;gap:20px}.drawer-footer{display:block}.drawer-footer .new-ticket{margin-top:12px}}
/* Authentication surface */
.profile{width:100%;text-align:left;background:transparent;cursor:pointer}.profile.signed-in .avatar{background:var(--teal);color:#fff}.auth-modal{display:none;position:fixed;inset:0;z-index:8;background:rgba(22,59,58,.52);place-items:center;padding:20px}.auth-modal.show{display:grid}.auth-card{width:min(410px,100%);background:var(--paper);border-radius:16px;padding:35px;box-shadow:0 20px 60px rgba(0,0,0,.22);position:relative}.auth-mark{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;background:var(--ink);color:#f3a173;font-size:28px;line-height:1;margin-bottom:24px}.auth-logo{display:block;width:100%;max-width:216px;height:auto;margin-bottom:22px}.auth-card h2{margin:0;font-size:29px;letter-spacing:-.05em}.auth-card>p:not(.eyebrow){color:var(--muted);font-size:11px;margin:9px 0 25px}.auth-card label{display:block;font-size:11px;font-weight:700;margin-top:14px}.auth-card input{display:block;width:100%;margin-top:7px;border:1px solid var(--line);border-radius:8px;padding:11px;background:#fbfcf7;outline-color:var(--teal);font-size:12px}.auth-card .submit-ticket{width:100%;margin-top:22px}.auth-error{color:var(--red);font-size:10px;min-height:16px;margin-top:12px}.logout-button{width:100%;color:var(--muted);font-size:10px;margin-top:17px;padding-top:14px;border-top:1px solid var(--line)}
.login-button{border:1px solid #b8d6cb;color:var(--teal);border-radius:9px;padding:10px 14px;font-size:11px;font-weight:700}.login-button:hover{background:#e8f3ef}
.deploy-modal{display:none;position:fixed;inset:0;z-index:7;background:rgba(22,59,58,.48);place-items:center;padding:20px}.deploy-modal.show{display:grid}.deploy-card{width:min(500px,100%);background:var(--paper);border-radius:16px;padding:32px;box-shadow:0 20px 60px rgba(0,0,0,.22);position:relative}.deploy-card h2{font-size:28px;margin:0;letter-spacing:-.05em}.deploy-target{display:grid;grid-template-columns:1.4fr 1fr 1fr;gap:8px;margin:20px 0}.deploy-target>div{background:#f3f6ef;padding:12px;border-radius:8px}.deploy-target small,.deploy-target strong{display:block}.deploy-target small{color:var(--muted);font-size:9px}.deploy-target strong{font-size:10px;margin-top:7px}.deploy-warning{font-size:10px;line-height:1.6;color:var(--orange);background:#fff4ed;border-radius:8px;padding:11px}.deploy-result{font-size:10px;min-height:18px;color:var(--teal);margin-top:13px}.deploy-card .submit-ticket{width:100%;margin-top:8px}.deploy-card .logout-button{width:100%}
.sidebar{font-size:15px}.nav-item{font-size:15px;min-height:52px}.nav-label{font-size:12px}.workspace-switch{font-size:13px}.workspace-switch strong{font-size:14px}.brand strong{font-size:23px}.brand small{font-size:11px}.sidebar-bottom span{font-size:13px}.profile strong{font-size:14px}.profile small{font-size:11px}.main{font-size:15px}.crumb{font-size:14px}.hero h1{font-size:40px}.hero-copy{font-size:15px}.eyebrow{font-size:12px}.hero-note strong{font-size:14px}.hero-note small{font-size:13px}.metric-top{font-size:14px}.metric-card>strong{font-size:42px}.metric-card>small{font-size:13px}.trend{font-size:12px}.metric-card>strong small{font-size:16px}.new-ticket,.login-button{font-size:14px}.panel-head h2,.section-heading h2{font-size:25px}.view-tabs button,.filter-chip{font-size:13px}.queue-filter input{font-size:13px}.ticket-title{font-size:15px}.ticket-meta,.ticket-client{font-size:13px}.ticket-time{font-size:12px}.tag{font-size:12px}.load-more,.outline-button{font-size:13px}.calendar strong{font-size:14px}.calendar small{font-size:12px}.event strong{font-size:14px}.event small{font-size:12px}.event em{font-size:11px}.section-heading p:not(.eyebrow){font-size:14px}.customer-card-head strong{font-size:15px}.customer-card-head small{font-size:12px}.customer-stats small{font-size:12px}.customer-stats strong{font-size:23px}.customer-alert{font-size:12px}.project-meta{font-size:12px}.project-links span{font-size:11px}.bottom-strip strong{font-size:14px}.bottom-strip small{font-size:12px}.bottom-strip button{font-size:13px}@media(max-width:720px){.nav-item{font-size:0}.hero h1{font-size:32px}.metric-top{font-size:12px}.metric-card>small{font-size:11px}.ticket-title{font-size:13px}.ticket-meta{font-size:11px}}
.sidebar{width:270px;padding-left:20px;padding-right:20px}.main{margin-left:270px;width:calc(100% - 270px)}.brand{padding-left:10px}.brand strong{font-size:25px}.brand small{font-size:12px}.workspace-switch{padding:15px 15px;margin-left:0;margin-right:0}.workspace-switch span{font-size:13px}.workspace-switch strong{font-size:15px}.nav{gap:7px}.nav-item{min-height:56px;padding:0 15px;font-size:17px;font-weight:600;gap:14px}.nav-icon{font-size:20px;width:19px}.nav-item b{font-size:13px}.nav-label{font-size:12px;margin-left:15px;margin-top:28px}.sidebar-bottom span{font-size:14px}.sidebar-bottom small{font-size:12px}.profile strong{font-size:15px}.profile small{font-size:12px}@media(max-width:720px){.sidebar{width:62px;padding-left:9px;padding-right:9px}.main{margin-left:62px;width:calc(100% - 62px)}.nav-item{font-size:0}}

/* Ticket data + detail wiring */
.ticket-empty{padding:26px 4px;color:var(--muted);font-size:12px;text-align:center}
.ticket-detail-card{max-width:560px}
.ticket-detail-meta{display:flex;align-items:center;gap:8px;margin-top:12px}
.ticket-detail-meta .tag{position:static}
.ticket-detail-meta span:last-child{color:var(--muted);font-size:11px;margin-left:auto}
.ticket-transition-row{display:flex;gap:10px;margin-top:20px}
.ticket-transition-row select{flex:1;border:1px solid var(--line);border-radius:8px;padding:9px 11px;background:#fbfcf7;font-size:12px}
.submit-ticket.compact{width:auto;margin:0;padding:9px 16px;font-size:12px}
.ticket-transition-error{color:var(--red);font-size:10px;min-height:14px;margin-top:8px}
.ticket-form-error{color:var(--red);font-size:10px;min-height:14px;margin-top:6px}
.ticket-event-title{font-size:12px;font-weight:700;color:var(--ink-2);margin-top:24px;padding-top:16px;border-top:1px solid var(--line)}
.ticket-events{margin-top:10px;max-height:220px;overflow:auto}
.ticket-event-row{border-top:1px solid #eff0eb;padding:10px 0;font-size:11px}
.ticket-event-row:first-child{border-top:0}
.ticket-event-row strong{display:block;font-size:11px}
.ticket-event-row small{color:var(--muted);font-size:10px}
.ticket-event-row p{margin:4px 0 0;color:var(--ink-2)}
.ticket-row{cursor:pointer}
.ticket-time.overdue{color:var(--red);font-weight:700}


/* Ticket workspace: inline record view replacing the old modal */
.ticket-workspace{display:grid;grid-template-columns:240px minmax(0,1fr) 280px;gap:14px;margin-top:14px;align-items:start}
.tw-back{grid-column:1/-1;justify-self:start;color:var(--teal);font-size:12px;margin-bottom:2px;padding:0}
.tw-queue{background:var(--paper);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);padding:14px;max-height:calc(100vh - 160px);overflow:auto}
.tw-queue-row{padding:11px 9px;border-radius:9px;cursor:pointer;font-size:12px}
.tw-queue-row:hover{background:#f4f6ef}
.tw-queue-row.active{background:var(--ink);color:#fff}
.tw-queue-row.active .tw-q-meta{color:#b9d4cd}
.tw-q-title{font-weight:700;display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tw-q-meta{display:block;color:var(--muted);font-size:10px;margin-top:3px}
.tw-conversation{background:var(--paper);border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow);padding:22px;display:flex;flex-direction:column;min-height:520px}
.tw-conv-head{display:flex;justify-content:space-between;align-items:start;border-bottom:1px solid var(--line);padding-bottom:16px;margin-bottom:16px}
.tw-conv-head h2{font-size:22px;margin:4px 0 0;letter-spacing:-.03em}
.tw-conv-tags{display:flex;gap:7px}
.tw-thread{flex:1;overflow:auto;display:flex;flex-direction:column;gap:12px;padding-right:4px}
.tw-bubble-row{display:flex;gap:9px;max-width:78%}
.tw-bubble-row.mine{align-self:flex-end;flex-direction:row-reverse}
.tw-bubble-avatar{width:28px;height:28px;border-radius:50%;background:#e3f0e9;color:var(--green);display:grid;place-items:center;font-weight:800;font-size:11px;flex-shrink:0}
.tw-bubble-row.mine .tw-bubble-avatar{background:var(--ink);color:#f3a173}
.tw-bubble{background:#f4f6ef;border-radius:14px;padding:11px 14px;font-size:13px;line-height:1.6}
.tw-bubble-row.mine .tw-bubble{background:var(--ink);color:#eaf1e9;border-bottom-right-radius:4px}
.tw-bubble-row:not(.mine) .tw-bubble{border-bottom-left-radius:4px}
.tw-bubble-name{font-size:10px;color:var(--muted);margin:0 0 4px;font-weight:700}
.tw-bubble-row.mine .tw-bubble-name{text-align:right}
.tw-bubble-time{display:block;font-size:9px;color:var(--muted);margin-top:5px}
.tw-bubble-row.mine .tw-bubble-time{color:#9fbdb5}
.tw-system-row{align-self:center;font-size:10px;color:var(--muted);background:#f0f1ec;border-radius:20px;padding:5px 12px;text-align:center}
.tw-system-row.tw-triage{color:var(--teal);background:#e7f2ef}
.tw-system-row.tw-rating{color:var(--orange);background:#fff3ea}
.tw-reply-row{display:flex;gap:9px;margin-top:14px}
.tw-reply-row input{flex:1;border:1px solid var(--line);border-radius:9px;padding:11px 13px;background:#fbfcf7;font-size:13px;outline-color:var(--teal)}
.tw-context{display:flex;flex-direction:column;gap:12px}
.tw-context-card{background:var(--paper);border:1px solid var(--line);border-radius:12px;box-shadow:var(--shadow);padding:15px}
.tw-context-card h3{font-size:12px;margin:0 0 10px;color:var(--ink-2);letter-spacing:.02em}
.tw-context-line{font-size:12px;color:var(--ink-2);line-height:1.7}
.tw-context-row{display:flex;gap:7px}
.tw-context-row select{flex:1;border:1px solid var(--line);border-radius:7px;padding:8px 9px;font-size:11px;background:#fbfcf7}
.tw-mini-btn{background:var(--orange);color:#fff;border-radius:7px;padding:0 12px;font-size:11px;font-weight:700}
.tw-error{color:var(--red);font-size:11px;min-height:14px}
.shell.auth-required{display:none}
.auth-modal{z-index:20}
.auth-modal#changePasswordModal .auth-card{border-top:4px solid var(--orange)}
/* Circuit-board login atmosphere, kept self-contained (static SVG, no external libs). */
.auth-modal{overflow:hidden;background:#101d2b}
.auth-modal::before{content:'';position:absolute;inset:0;background-image:url('/assets/circuit-bg.svg');background-size:cover;background-position:center;opacity:.55}
.auth-modal::after{content:'';position:absolute;inset:0;background:radial-gradient(circle at 25% 20%,rgba(47,184,172,.28),transparent 60%),radial-gradient(circle at 80% 85%,rgba(240,151,95,.2),transparent 55%)}
.auth-card{z-index:1}
@media(max-width:1100px){.ticket-workspace{grid-template-columns:1fr}.tw-queue{max-height:220px}}

/* Mobile workbench: keep the queue usable without shrinking the conversation. */
@media(max-width:720px){
  .ticket-workspace{gap:10px;margin-top:10px}
  .tw-back{font-size:13px;padding:7px 0}
  .tw-queue{max-height:190px;padding:9px}
  .tw-queue-row{padding:12px 10px;font-size:13px}
  .tw-q-meta{font-size:11px}
  .tw-conversation{padding:15px;min-height:460px}
  .tw-conv-head{display:block;padding-bottom:12px;margin-bottom:12px}
  .tw-conv-head h2{font-size:19px;line-height:1.35;padding-right:32px}
  .tw-conv-tags{margin-top:10px;flex-wrap:wrap}
  .tw-bubble-row{max-width:92%}
  .tw-bubble{font-size:13px;padding:10px 12px}
  .tw-reply-row{position:sticky;bottom:0;background:var(--paper);padding-top:8px}
  .tw-reply-row input{min-width:0;font-size:13px}
  .tw-mini-btn{min-height:40px;padding:0 13px}
  .tw-context{gap:10px}
  .tw-context-card{padding:13px}
  .tw-context-row{align-items:stretch}
  .tw-context-row select{min-width:0}
  .customer-drawer .drawer-panel{width:100%;padding:20px 16px}
  .modal-backdrop{padding:10px}
  .modal{padding:23px 18px;border-radius:13px;max-height:calc(100vh - 20px);overflow:auto}
  .modal h2{font-size:24px;padding-right:24px}
}

/* Shared mobile safety for dense data surfaces. */
@media(max-width:520px){
  .top-actions{gap:6px}
  .icon-button{width:40px;height:40px}
  .hero-note{min-width:0;width:100%}
  .metric-grid{grid-template-columns:1fr}
  .metric-main{grid-column:auto}
  .metric-card{min-height:120px}
  .panel-head{display:block}
  .panel-head .view-tabs{margin-top:10px}
  .ticket-row{grid-template-columns:14px minmax(0,1fr) 58px;gap:8px}
  .ticket-title,.ticket-meta{overflow-wrap:anywhere}
  .form-row{gap:0}
  .customer-stats{gap:5px}
  .customer-stats div+div{padding-left:8px}
}

/* --- ticket detail expansion + AI suggestion (2026-07-12) --- */
.tw-detail { border-bottom: 1px solid var(--line); padding: 10px 18px; background: rgba(0,0,0,0.015); }
.tw-detail-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 8px 18px; }
.tw-detail-item small { display: block; color: var(--muted); font-size: 10px; letter-spacing: .05em; margin-bottom: 1px; }
.tw-detail-item span { font-size: 12px; font-weight: 600; }
.tw-ai-card { border: 1px solid #b9d6cd; background: linear-gradient(160deg, #f4faf8, #eef6f3); }
.tw-ai-hint { font-size: 11px; color: var(--muted); line-height: 1.6; margin: 6px 0 10px; }
.tw-ai-btn { width: 100%; background: var(--ink, #17403a); color: #fff; border: 0; padding: 9px 0; font-weight: 700; }
.tw-ai-btn:disabled { opacity: .5; cursor: wait; }
.tw-ai-status { font-size: 11px; margin-top: 8px; min-height: 14px; }
.tw-ai-status.running { color: #8a6d1a; }
.tw-ai-status.done { color: #16866b; }
.tw-ai-status.error { color: #dc4c4c; }
.tw-bubble-avatar.ai { background: #17403a; color: #7de3c3; }
.tw-bubble-ai { background: #f0f8f5; border: 1px solid #cbe5dc; white-space: normal; }
.tw-bubble-ai strong { color: #17403a; }

/* Mobile-first field-service requests synced from QS. */
.day-panel .panel-sub{font-size:10px;color:var(--muted);line-height:1.5}.onsite-card{border:1px solid var(--line);border-radius:9px;background:#fff;margin:10px 0;overflow:hidden}.onsite-card summary{display:flex;align-items:center;gap:8px;padding:11px;cursor:pointer;list-style:none}.onsite-card summary span{min-width:0;flex:1}.onsite-card summary b,.onsite-card summary small{display:block}.onsite-card summary b{font-size:11px}.onsite-card summary small{font-size:9px;color:var(--muted);margin-top:3px}.onsite-card summary em{font-style:normal;font-size:9px;color:var(--teal);background:#eaf6f3;padding:4px 6px;border-radius:10px}.onsite-body{border-top:1px solid var(--line);padding:11px}.onsite-type{font-size:9px;font-weight:700;color:var(--orange)}.onsite-body p{font-size:10px;line-height:1.55;color:var(--ink-2)}.onsite-checklist{display:grid;gap:7px;margin:10px 0}.onsite-checklist label{display:flex;gap:7px;align-items:flex-start;font-size:10px;line-height:1.45}.onsite-checklist input{width:17px;height:17px;flex:0 0 17px}.onsite-notes{font-size:10px;font-weight:700}.onsite-notes textarea{display:block;width:100%;min-height:78px;margin-top:5px;border:1px solid var(--line);border-radius:7px;padding:8px;font-size:12px}.onsite-actions{display:flex;gap:7px;margin-top:9px}.onsite-actions select{min-width:0;flex:1;border:1px solid var(--line);border-radius:7px;padding:8px}.dispatch-sla{border-top:1px solid var(--line);margin-top:16px;padding-top:14px}.dispatch-sla>strong{font-size:10px;color:var(--muted)}
@media(max-width:720px){.content-grid{display:block}.day-panel{margin-top:12px;padding:18px 14px}.onsite-card summary{min-height:58px}.onsite-checklist label{font-size:12px}.onsite-actions button,.onsite-actions select{min-height:42px}.onsite-notes textarea{font-size:16px}.dispatch-sla{display:none}}

/* 側邊欄「工單中心」／「派工行程」聚焦模式：只留使用者要看的那個面板，避免捲動後兩者看起來一樣 */
.content-grid.focus-tickets #dispatch{display:none}
.content-grid.focus-tickets #tickets{grid-column:1/-1}
.content-grid.focus-dispatch #tickets{display:none}
.content-grid.focus-dispatch #dispatch{grid-column:1/-1;max-width:640px;margin:0 auto}